FAQ
What is Earthlove?
We source products that are ethically responsible, including zero waste packaging, natural ingredients, cruelty-free, organic and non-GMO, gluten-free, beegan/vegan, and fair-trade. Earthlove also supports artisans, makers, and small businesses in the US & Canada.
Are all your products vegan? What's "beegan"?
We are a "beegan" box, which means that everything is vegan EXCEPT for bee and insect products sourced from ethical farmers (including our own farm), but do have a full vegan option. If you'd like a vegan-only box, then select "vegan" on the product page. It is your responsibility to notify us that you'd like a vegan box!
Is Earthlove plastic-free?
We are not completely plastic-free since some vendors use post-consumer recycled plastic for their items and we want to encourage a more closed loop system for plastics. However, we will always aim to curate products that come in plastic-free packaging first (e.g., glass, sugar cane resin, biodegradable packaging) when possible. All plastics in the box are 100% recyclable.
Is the box toxic-free?
Yes! We believe in sustainability first and foremost: ingredients that are good for us and good for the planet. In the rare event that there is something made in a lab listed among ingredients for a product, it must be toxic-free or present due to ethical reasons (e.g., sourcing it naturally is unsustainable or supports child labour). Our vendors are not completely restricted to the EWG list, but we do source from that list and others.
I don't like an item in the box! Can I replace it with something else?
Unfortunately, our boxes are curated ahead of time and we are unable to replace the item with something else. If you see a spoiler you don't like on social media, you can always skip your next box renewal. An item you don't love could also make a wonderful gift! If you have further questions, please contact us at support@earthlove.co.
I never received my box!
We ship with USPS and sometimes their shipping gets delayed, especially at busy times like winter holidays. First, check your tracking code, which gets automatically sent to you when we ship your box. If this is your first box and it hasn't been 14 days, we may not have shipped out your box yet (your first box gets shipped within 14 days of signing up).
If the tracking code says "delivered," check with family members, your building manager if you live in an apartment, and neighbours who may have picked it up for you. If no one has your box, then contact the post office and ask. It may have gotten misplaced in a storage room. If they can't find it, then you can put in a claim to locate your box. Finding a box can take some time. If, after a few weeks, they still can't find your box, get in touch with us about the issue and we can help take steps to resolve it.
If the tracking code does not say "delivered." Wait two weeks. Occasionally the box is just late. If it still hasn't arrived after two weeks, get in touch with us and we can help resolve the issue.
Do you use recycled packaging?
Yes! We have partnered with Nashville Wraps for our eco-friendly recyclable, sustainable crinkle shred and tissues and Eco Enclose in order to use 100% post-consumer and post-industrial packaging and the world’s first truly sustainable, renewable, biodegradable algae-derived printing ink on the box. Soy-based and water-based inks are still not 100% renewable, chemical free, or harmless for the environment and we wanted to ensure that our box has NO lasting damage to our planet. If you also geek out on things like eco-friendly packaging materials, fee free to read more about it here!
Is Earthlove Carbon Neutral?
Yes! We have partnered with Cloverly to offer carbon neutral shipping for every order. Pay an extra $1 on your order to offset the carbon on your box. Cloverly works by supporting carbon projects closest to you. Click the Cloverly link on the checkout page to see what project you'll support if you offset carbon on your order.
Does Earthlove ship to Canada?
At this time we have suspended shipping to Canadians temporarily due to increased cost or shipping and shipping delays. We hope to start shipping to Canada again in the future. In the meantime, we do have a waiting list and you'll be the first to know when we open up shipping for Canadians again!
Does Earthlove ship worldwide?
At this time we have suspended shipping internationally temporarily due to increased cost or shipping and shipping delays. We hope to start shipping internationally again in the future. In the meantime, we do have a waiting list and you'll be the first to know when we open up shipping again!
How long does it take for my Earthlovebox to arrive?
We'll email you a tracking number when your box is on its way. The first box typically ships within 3-5 business days of placing an order unless we are in the pre-order phase for the next seasonal box. We ship marketplace orders via USPS from Carnation, WA and our subscription boxes via FedEx from our warehouse in Bonner, MT. Those of you in the Pacific Northwest and surrounding states should receive your boxes within a day or two of the ship date. The further away you live, the longer it will take to arrive. Canadians, depending on customs at the border expect your box to take 1-2 weeks.
What currency do you charge in?
Our prices are in USD.
How do I update my address or billing information?
If you log into your account on our log in page, you will be able to change your billing/shipping information or subscription status on your account page. If you are an active subscriber, but the site is giving an error, go to the log in page and click on "Having Issues Managing Your Subscriptions?". Enter your email address and the website will send you an email to access your account.
If you need to update your address on or after the renewal date, get in touch with us as soon as possible. Since the order has already been processed, the address won't be updated and your box will ship out to your old address.
If you need further assistance, please contact us at support@earthlove.co.
I have a product that would be PERFECT for Earthlove!
We'd love to hear from you and are always thrilled to find others who love working with nature and are striving to heal our amazing planet! Please read the types of products we curate here and get in touch with us!
I emailed you and its been a few hours. How long does it take until I receive a response?
We operate M-F from 10am-5pm PT. Since we receive quite a bit of email it can take us 2-3 business days to respond to your query. We believe everyone should get time off, including us, and there fore do not respond to email on weekends.
Do not try and message us on Facebook since we do not check it. The best way to get in touch is via email or through our contact form page. Please make sure that you type in your correct email address and that your email account isn't full (otherwise you will not receive our reply!).
How can I reach you?
For general inquiries, email us at: hello@earthlove.co or send mail to our address:
Earthlove
14030 Main St NE
STE E #1340
Duvall, WA 98019
For support questions, email us at: support@earthlove.co