Cancellation Policy


Seasonal Subscription Box

You can cancel your membership at any time by logging into your account and selecting "cancel." You may also cancel by emailing us at support@earthlove.co.

 

Quarterly Subscribers

Quarterly subscribers are billed at the time of purchase, and then on the 1st day of each quarterly shipping month (September, December, March, June) — so the subscription can be canceled anytime before that date to avoid receiving another Earthlove box.

Any cancellations after the renewal date are not automatically refunded. If you do not cancel your subscription before the next renewal date, your card will automatically be charged again to receive the next box. We offer a grace period of 3 days after renewal to issue refunds minus the payment processing fee. You must get in touch with us at support@earthlove.co if you need a refund. After the three days have passed and you have not reached out to us, all cancellations will be for the following box. It is your responsibility to manage your subscription, so please make note of the renewal dates!

 

Annual Subscribers

Annual subscribers can pause, modify, or cancel their subscriptions anytime before their 12-month cycle renews. Annual subscription cancellation requests are made effective at end of the annual term and there are no refunds on remaining boxes in your subscription. Cancellations of an annual subscription will not cancel any remaining boxes you have on your subscription. If you need a refund on your subscription, get in touch with us as soon as possible at support@earthlove.co.

 

Any returns sent to us will not be eligible for a refund. Refunds are on a case by case basis. Refunds on boxes that have already been sent will be minus the cost of shipping and the processing fee.

Have a Question or Need Help?

Damaged or Missing Item?

If you have received a damaged product in your box, or if your box is missing a product, please get in touch with us within two (2) weeks of delivery, and we will assist you with getting the item replaced or adding a credit to your account.

If your Earthlove box is missing an item, notify us via email within two (2) weeks of receiving your tracking information. If Earthlove is not notified within that time frame, we can no longer be held accountable for the missing items and will not be able to offer a replacement or refund. All refunds are granted at the sole discretion of Earthlove.